Your one-time tenant service fee pays for Tenant Protection: every service that keeps your rental safe and simple, before you move in, during your stay and beyond. Learn more on our Tenant Protection page.
Here you’ll find answers to the following questions:
- How much is the One-Time Service Fee for tenants?
- When does the tenant have to pay the One-Time Service Fee?
- How can I pay the One-Time Service Fee?
- I already paid the Service Fee. Do I have to pay the One-Time Service Fee for my next bookings?
- Can tenants get a refund of their One-Time Service Fee?
1. How much is the One-Time Service Fee for tenants?
The service fee depends on where you're renting. It's the same for every booking in your country, and you'll always see it in the price overview before you pay.
The Helfende Wände refugee housing platform is free, the One-Time Service Fee does not apply.
2. When does the tenant have to pay the One-Time Service Fee?
The Wunderflats tenant service fee becomes due as soon as a landlord accepts your booking request.
3. How can I pay the One-Time Service Fee?
As a tenant you can pay the fee by credit card, Google Pay, Apple Pay or PayPal.
Tip: The option of Google/Apple Pay is only shown when this payment method is already set up in your device.
4. I already paid the Service Fee. Do I have to pay the One-Time Service Fee for my next bookings?
If you are requesting a new apartment and you are not renewing your current rental agreement, you will be required to pay a new Service Fee. This fee does not apply to any extensions of your current rental agreement.
5. Can tenants get a refund of their One-Time Service Fee?
Looking for information about refunds? Here you go: Refunds and cancellations