Wunderflats

About Wunderflats 5

• What is Wunderflats?
• What are the benefits of Wunderflats?
• How much does it cost to use Wunderflats?
• Why should I rent an apartment on Wunderflats?
• Why should I rent out my apartment via Wunderflats?

Your Account 8

• Why do I need an account?
• How do I create an account?
• How do I log into my account?
• I forgot my password, what now?
• How can I change my password?

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Glossary 19

• Booking/Booking request
• Confirm availability
• Confirmation of residence (Wohnungsgeberbestätigung)
• Energy performance certificate
• Final cleaning fee

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Booking request & booking 27

• How do I book an apartment on Wunderflats?
• Where can I find an overview of my booking requests & bookings?
• When does an apartment booking become binding?
• Can I book a Wunderflat over the phone?
• Can I register my address if I book an apartment on Wunderflats (Anmeldung)?

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Costs & payment 10

• What are the costs of renting an apartment through Wunderflats?
• What costs are included in the rent?
• How do I pay my rent?
• When do I have to transfer the first month’s rent and the security deposit?
• Can I pay the rent for the entire rental period in advance?

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Moving in & moving out 9

• What happens after signing the rental agreement?
• Who do I get the keys from?
• What should I consider when moving in?
• What should I consider before moving out?
• How can I contact the landlord?

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Extending your stay 3

• Can I extend my stay in a Wunderflat?
• Will there be any additional charges if I extend my stay?
• Will the rental price change if I extend my stay?

Full service 9

• Who can assist me with further questions and issues?
• What services are included in the Wunderflats Service Fee for landlords?
• Is a photography service available for my apartment?
• Where can I see the status of a booking request?
• Is the rental agreement also available in English?

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Adding & improving listings 5

• How can I list my apartment on Wunderflats.com?
• Why can’t I find my apartment on Wunderflats.com?
• Can I update my listings or create new ones before I provide my TAX information?
• How can I attract more prospective tenants to my listing?
• Can I see how often my listing has been viewed?

New booking requests 19

• How do I receive a booking request on Wunderflats?
• What does it mean when I accept a booking request?
• What happens to my existing bookings if I don’t provide my Tax Information?
• Can I continue accepting booking requests if I haven’t yet submitted my TAX information for a particular listing?
• How can I accept a booking request?

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Pricing 8

• How much does it cost to place a listing on Wunderflats?
• How much rent can I charge for my furnished apartment?
• Can I charge an extra fee for electricity, Internet and other utilities?
• Are online payments safe?
• My online payment has been declined, but the money has left my account. What should I do?

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Between moving in & moving out 10

• What should I consider when my tenants move in?
• What should I consider when my tenants move out?
• Where can I find the rental agreement?
• What happens if the tenant no longer wishes to move into the rented apartment?
• Can the tenant move out before the end of the rental agreement?

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Referral 5

• Can I refer other landlords?
• How can I invite new landlords?
• Can I refer several landlords?
• I've referred a landlord. When do I receive the €300 credit?
• I was referred. Do I also receive the €300 credit?

Legal General 5

• Does Wunderflats conclude a rental agreement with the tenant?
• How does Wunderflats deal with misappropriation law?
• What does DAC7 mean and how does it affect me?
• Does Wunderflats offer insurance for my apartment?
• Data protection information DAC7

Housing support for Ukrainians 10

• What is the "Helfende Wände" initiative?
• How can I offer housing?
• How do I create a listing for people displaced by the war in Ukraine?
• How can refugees from Ukraine find accommodation?
• Do you verify landlords and displaced people from Ukraine?

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