Between moving in & moving out

What should I consider when my tenants move in?
Before the tenants move in, you should check that the apartment is in perfect condition. The apartment should be thoroughly cleaned before your tenants move...
Fri, 25 Aug, 2023 at 3:08 PM
What should I consider when my tenants move out?
When your tenants move out, the apartment should be handed over in a well-swept condition. With the help of the handover protocol signed when your tenants m...
Wed, 8 Jun, 2022 at 1:07 PM
Where can I find the rental agreement?
Once the booking is complete and the rental agreement signed, you will find the rental agreement in your account in the dashboard.  First, click on &quo...
Tue, 9 Apr, 2024 at 1:50 PM
What happens if the tenant no longer wishes to move into the rented apartment?
Both you and the tenant can cancel the booking process at any time before the booking has been completed.  Once a binding booking has been completed, an...
Thu, 18 Sep, 2025 at 5:50 PM
Can the tenant move out before the end of the rental agreement?
In the case of fixed-term rental agreements, the law does not provide for early termination. In exceptional cases, extraordinary termination is possible, fo...
Thu, 18 Sep, 2025 at 5:57 PM
Where can I find the contact details of the tenant of my apartment?
As soon as the booking is completed and the rental agreement has been signed, you will find the tenant’s contact details in your account in the dashboard. F...
Wed, 22 Dec, 2021 at 10:00 AM
What happens in case of loss of rent?
Your tenants enter into a tenancy agreement with you and are therefore obliged to correctly pay the rent to you.  At your request, we will gladly remind...
Wed, 22 Dec, 2021 at 9:23 AM
Do you verify the tenants?
As it is usual on the regular rental market, we check the identity and solvency of all tenants.  In any case, we need a current address and a valid gove...
Wed, 22 Dec, 2021 at 9:55 AM
Should I issue a confirmation of residence (Wohnungsgeberbestätigung) to my tenants?
According to the German Federal Act on Registration landlords are required to support the official registration of their tenants and issue them with a confi...
Wed, 9 Aug, 2023 at 4:53 PM
Does the tenant need liability insurance?
Liability insurance is not obligatory for tenants. However, we recommend that tenants take out liability insurance to be covered in the event of damage.
Wed, 22 Dec, 2021 at 9:28 AM